Walk-ins and Reservations:
We accept walk-ins every day.
For reservations, you can only reserve the weekends starting November 2023. However, walk-ins are also allowed. These are just for those people who are sure of their schedule and want to reserve for sure seats.
General Reservations and Event Reservations
General Reservations are reservations we post monthly for weekends. Event Reservations are reservations for events and most of the time required before coming.
Reservation Fee & Important Reminders
- Reservation fee is 200.00 per table, not persons (2 persons per table)
- 2 per table only. If you are 3, kindly book another one.
- If you reserve to 2 tables and you are only 2, we might ask you to stay on the same table so we could give other ARMYs the chance to dine.
- To rebook, reschedule and/or change details, kindly submit another form and put in the notes "rebook/reschedule/changes for [Name of Previous Reservation]"
- Fee is consumable upon your stay (we will deduct this on your total bill), however any excess from the total bill will not be refunded. We encourage you to consume it.
- Kids are included in the reservation so we can inlcude them in the number pax to dine to ensure that they are comfortable dining.
- We have implemented reservation fee to minimize "floating" bookings.
- Reservations during events (ie. rkive cafe event, member's birthday, etc) can be cancelled at least 1 week before the event for a refund. Cancellation after that will not be entitled to a refund.
- We do not allow consecutive/continuous booking, especially during events (ie. you book 12-2pm and 2:15 - 4:15pm). Kindly ask the cafe staff personally onsite for any available time extensions, if any.
- Maximum of 4 tables reservation only. Any excess will be cancelled and might not be refunded. If you exceed 4 tables, please inquire at Rkive Cafe regarding private reservations by answering this form: https://tinyurl.com/rkivecafeevents
Cancellation & Rebooking Policies:
- Rebooking cannot be done on the day of your schedule. Any rebooking made on the day of schedule unless it's #6 will be voided. Please rebook at least until 11:59 PM the day before.
- You may rebook for a total of 3x only. 4th rebooking will not carry your credit anymore.
- Refundable IF cancelled 2 days before your stay (cut off 11:59 PM)
- Non-refundable if cancelled from 12:00AM 2 days before your stay or if your slot/s are forfeited due to no-show / late.
- The reservation fee shall be paid within 24 hours of booking or 12 hours of booking if immediate booking or your reservations will be cancelled.
- Emergency cancellations can be refunded at the discretion of the cafe. This will happen during fortuitous events with acts of God.
- In case of typhoons or heavy rainfall, guests will be asked to reschedule at the soonest available date. If not amenable to rebooking, 50% of the booking fee is non-refundable, unless the cafe has announced the closure the same of reservation, then a full refund can be given.
Cafe guidelines:
- 2 hours is the maximum dine-in hours and 15 minutes waiting to give other customers slots to dine during events and/or during weekends if deemed necessary.
- If we are not full and not crowded, guests can stay longer. Please ask our staff for assistance and for confirmation as someone might be booked after you.
- Please do not book consecutive slots, the later timeslot will cancelled and your fee might not be refunded. If you want to extend your time at the cafe, please coordinate and ask our staff during your stay. Time extension is allowed depending on the circumstances.
- Kindly message us if you're running late so we won't be forfeiting your slots.
- Forfeited slots will be offered to walk-in guests. We will not be accepting any booking reservations via DM unless it is a special reservation.
- We are allowing kids at the cafe with the provision that they are accompanied by a parent or guardian who is fully vaccinated.
- We recommend that you advise us in advance and consider postponing your reservations if you are experiencing even mild symptoms of COVID-19 and/or haven't completed any mandatory quarantine (if any).
- Kindly order at the counter. Pay as you order policy.
- CLAYGO (Clean As You Go Policy)
- You may read and browse the available photobooks and books at the cafe but please be careful and treat it as yours so other fans would enjoy it too.
- Any damaged product or merch will be paid for by the customer.
- Pets are allowed at the cafe but we discourage in bringing them during events to avoid a stressful environment for your pets as well.
- Please have your pets on leash and/or in diapers.
- Rkive Cafe reserves the right to not accept walk-ins when the cafe capacity is full.
- We may cancel reservations if the cafe is deemed full upon double-checking of bookings.
- Kindly present the email/tickets upon entering the cafe.
This guideline applies to all dining guests of Rkive Cafe.